Terms & Conditions

Skin Radiance Terms & Conditions

Please note that to receive treatments from any of the therapists at Skin Radiance, you must agree to all these conditions. If you have any queries, please ask to speak to the clinic director.

Definitions

  • “us”, “we”, “our”, “Skin Radiance” refers to the clinic run by Skin Radiance.
  • “you”, “client” refer to a customer of Skin Radiance.

General

  • By becoming or being a customer at Skin Radiance, your agreement with these terms and conditions is implied.
  • These terms and conditions may be updated at our discretion without prior notice.
  • It is your responsibility to read and understand these terms and conditions, a written copy of which is available on request.

Booking

  • You may book appointments with us in person, by email or by telephone.
  • Advanced bookings may be refused, or the appointment is to be prepaid by clients who have missed appointments without giving at least 24 hours notice.
  • The contents of the clinic diary are confidential. You should not attempt to view the diary when making a booking in person.

Punctuality

  • To have the best experience please arrive 10 minutes prior to treatment if it is your first appointment at the clinic. We require this time to get you settled in with a drink and for you to complete a personal consultation card, this document is kept securely and in line with our Privacy Policy.
  • As a courtesy to all our clients, a prompt appointment schedule is adhered to, and we may not be able to honour late arrivals. Treatments started late may need to be shortened in consideration of our next guest, but we will always do our best to offer you the full service.

Conduct

  • We will refuse treatment to clients who behave in an ill-mannered, aggressive, or hostile way towards any member of staff.

Treatment Suitability

  • We are not obliged to treat you if we deem the treatment is not appropriate for any reason.
  • Some treatments require a patch test for those clients who have never had the treatment with us.
  • We reserve the right to refuse to treat if a patch test has not been performed by ourselves.
  • Prior to any treatment, we will assess your suitability for treatment and whether treatment is likely to be successful. If deemed unsuitable we will inform you as to the reasons why, if you have already paid in full, we will refund the paid amount.
  • In some cases, we can recommend an alternative method of treatment. If the alternative method treatment is less in price than the original purchase, we will refund the difference.

Patch Test

  • A patch test must be carried out a minimum 24 hours before tinting and lash lift treatments. If you have any allergies or sensitivities, please make us aware before your treatment so that we may tailor it for you.

Treatment Timings

  • Treatment time stated may include consultation and dressing time.

Treatment Expectations

  • The anatomy of each client is different, therefore results are not guaranteed as many factors can influence treatment.

Payment

  • The following payment methods are welcome:
    • Most credit and debit Cards
    • American Express
    • Cash
    • Apple Pay
    • Google Pay
    • BACS
  • All deposits are non-refundable.

Gratuities

  • Our best reward is your personal recommendation. Gratuities are left to your discretion.

Prepaid Courses of Treatments

  • Have a validity of 24 months from the date of purchase, unless otherwise stated.
  • We cannot guarantee that the therapist treating will be the same therapist with each treatment session.

Cancellations

  • If you need to re-arrange or cancel your appointment, for whatever reason, please, where possible, provide 48 hours notice.

Retail Products

  • Retail products must be paid for in full at the time of purchase or ordering.

Gift Vouchers

  • Gift vouchers can be of any value when purchased at the clinic.
  • Gift vouchers are valid for 12 months from the date of purchase.
  • Gift vouchers may be used for services performed by Skin Radiance employees and product purchases at Skin Radiance.
  • Gift vouchers are non-refundable & non-redeemable against services for Wrinkle Relaxing & Fillers (Injectables) & any other treatments performed by Skin Radiance consultants.
  • Gift vouchers cannot be redeemed for cash, sold, or transferred.
  • Your gift card number must be quoted at the time of booking and the gift card handed to the receptionist at the start of your treatment.
  • You are not under obligation to use the full value of your vouchers during one session.
  • Late cancellation and “failure to show” terms as laid in Skin Radiance booking policy also apply to gift cards – which will be made void at the clinic should you fail to give the required notice. Please check the required notice periods based on the value of the booked treatment(s).

Price Alteration

  • We reserve the right to alter prices without prior notice.

Smoking

  • It is illegal to smoke or vape anywhere in the clinic.

Medical Conditions

  • Please inform your therapist of any medical condition including pregnancy prior to booking as some treatments may not be appropriate for you.

Mobile Phones and Devices

  • In the interest of the comfort of all our clients, please refrain from talking on a mobile phone and ensure it is switched off, or on silent, for the full duration of your time at the clinic.

Children

  • Please understand that we cannot accommodate children under 12 unless supervised by an adult during your treatment.
  • Clients who bring children with them are responsible for keeping the children quiet and under control during their visit and if any child causes disruption we may cancel your appointment and ask you to leave.

Personal Items

  • Please ensure you retrieve all personal items before leaving the premises as we cannot be held responsible for lost items.

CCTV

  • In the interest of client and staff safety, security, and crime prevention there is CCTV in the communal areas of the clinic.

Call Recording

  • In the interest of training and quality assurance, telephone calls may be recorded.

Complaints

  • If you have a complaint about the service received at Skin Radiance, please speak to our clinic team leader or receptionist.
  • If the clinic team leader or receptionist is unable to resolve your complaint at the time, you may put your complaint in writing to the directors of Skin Radiance Clinics Limited for further consideration.

Refunds

  • At our discretion, we can offer a full refund on retail products if they are unused, in their original packaging, in a fully saleable condition and are accompanied by proof of purchase, presented within 28 days of purchase.
  • We do not offer a refund for treatments unless we acknowledge that the service received was below the professional standard we strive to achieve.

Blue Light Card

The discount service for the Emergency Services, NHS, social care sector and Armed Forces.

  • Get 10% off treatments and products.
  • Your card must be shown to receive the discount.
  • Cannot be used with any other offer.
  • We reserve the right to without notice:
    a. terminate the scheme.
    b. alter or amend the terms & conditions.